SmileIndustrial is a specialist managed IT and OT services provider. For over a decade, we’ve helped remote, regional and industrial organisations stay secure and connected, with maximum uptime.
We provide 24/7 managed networks and FIFO IT support, backed by a remote Australian help desk that understands the complex demands of the resource sector.
Partner with us to build site resilience, stay ahead of compliance requirements and scale your technology with your operations, without any lock-in contracts.
Get in touch with our industrial team today.
Remote support solves many problems, but not all of them. When critical infrastructure, connectivity or hardware issues need hands-on attention, you need technicians who can get there and get it done.
That’s where we step in. Our field team mobilises to mine and industrial sites across Australia, delivering no-fuss technical support, maintenance and project work.
Unlike providers that rely on third-party contractors, our technicians are part of the SmileIndustrial team. They have direct experience working in operational mining environments, including site inductions, safety protocols and the realities of remote deployment.
Managed networks, servers, systems and operational technology, keeping everything connected and performing reliably across your sites.
Proactive Australian helpdesk, 24x7 monitoring, and experienced mine-inducted technicians ready to deploy on site when you need them.
We monitor your environment around the clock, identifying and responding to threats before they reach your operations.
From critical operational software to business applications, we keep your systems running and your team productive.
Secure, scalable cloud environments that keep your teams connected and collaborating in real time across every site.
We deliver managed backup and disaster recovery to protect your critical data and restore operations quickly, minimising downtime wherever you operate.
Most managed service providers are built for offices. Mining and industrial operations are something else entirely.
When technology fails on a mine site, the consequences go well beyond a frustrating afternoon. Production stops. Safety systems are compromised. The cost of downtime is orders of magnitude higher than a typical business environment, and the pressure to get back online is immediate.
IT failures on mine sites are not just a productivity issue, they are a safety issue. Systems that manage communications, monitoring and operational control are directly tied to worker safety and regulatory compliance.
Mines run 24 hours a day, seven days a week. An MSP that works business hours is not equipped to support an environment that does not.
Poor connectivity, limited local infrastructure and the logistics of getting someone on site mean you need a provider that has solved these problems before, not one figuring it out as they go.
Looking for IT and OT support built for remote, challenging environments? Get in touch below. Or give us a call on 1300 414 003 to find out more.
