Enterprise-grade voice, data and mobile built for remote and regional operations. Head office, site offices and crews in the field on one system, one provider and one bill.
These services are delivered by SmileTel, the telco division of the Smile Group. We compare carriers site by site, back every connection with 4G failover or satellite, and support it all from an Australian team that knows your setup.
Industrial operations rarely sit at one address. You have a head office, site offices, camps, workshops and crews moving between them, often on different carriers, different contracts and different bills.
We bring the lot together. Voice, internet, mobile, networks and CCTV across every location, selected for the conditions at each address and consolidated into one invoice and one support relationship.
When something breaks, you speak to people who already know how your sites are built. No queue, no repeating the story.
Everything your operation needs to stay connected, delivered and supported by one team.
Cloud PBX, unified communications and Microsoft Teams Calling, so site offices, head office and people in the field all work from one phone system. No on-premise hardware to maintain at a remote location.
Replace ageing ISDN and analogue lines with SIP, keeping your existing numbers and adding capacity as crews scale up or down.
An AI receptionist that answers every call, understands what the caller needs and routes them to the right person, rather than leaving a message in a queue.
We compare the carriers and connection types available at each of your sites, then recommend what suits the address, not what suits one supplier.
Managed Starlink as a primary service where fixed lines do not reach, or as a backup to keep a permanent site online.
Automatic failover and failback on business-grade routers, plus bonded and SD-WAN options where extra resilience or combined bandwidth is needed.
SIM-only plans on the Telstra network with no lock-in contracts, sized per person from back-office handsets through to field crews running heavy data.
Site survey first, then Wi-Fi, managed switching, VLANs, structured cabling, CCTV and access control designed and installed by one team, and documented at handover.
Availability changes street by street, and drops away entirely once you leave town. We plan for that rather than hoping the fixed line holds.
SIM-only plans on the Telstra network with no lock-in contracts and pricing that does not jump after six months. Bring your existing numbers across and manage the whole fleet through one team.
Plans are sized per person, from shared back-office handsets through to field crews tethering laptops and running video calls from site.
Qualified technicians for onsite and remote work, structured onboarding and project delivery. Scoped before work starts, documented at handover and connected straight into ongoing support.
Mine-inducted technicians for cabling, hardware installation, fault finding, cutovers and new-site setups, with travel to regional and remote locations.
Configuration changes, user moves and additions, diagnostics and fixes handled without waiting on a site visit, by the same team that built the service.
Discovery, design, number porting, provisioning, configuration and handover against an agreed plan, so a new site can operate from day one.
Phone system replacements, site rollouts, network rebuilds and migrations off ageing platforms, with someone accountable for the outcome.
Send us one address or your full site list. We will check the carriers, connection types, speeds and support options available at each location, then recommend the setup we would choose ourselves. Get in touch below, or call us on 1300 414 003.
